Skip to content


We have answers to all your questions below

Home Security Alarm Questions

You can call RED Safety at 888-557-5167.

If you hold down the panic or fire alarm buttons on the touchpad for 1 to 3 seconds, an alarm is transmitted to the RED Safety Customer Monitoring Center, and emergency services are dispatched immediately. An alarm received in this manner cannot be canceled.

RED Safety will be happy to investigate any problems you’re having with your equipment. Just call 1-888-557-5167 for any service-related issues.

No. Your system is an independent unit and can only be turned off at your control touchpad.

The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm.

Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Once you correct the condition, the alarm system will be ready to arm.

An alarm system may lose communications for several reasons. It could be that the telephone/internet system communicates through may be inoperable or equipment on the alarm system may not be functioning properly. It could be possibly due to operational malfunctions within your phone/internet company.

A motion detector may activate falsely for several reasons. It could be the result of improper installation of the device, such as placing it above a heater or furnace. A false detection could be caused by the movement of objects such as balloons, blinds, and curtains within the range of a motion detector. If false alarm activations continue the motion detector may require relocation or adjustment by an RED Safety technician.

The alarm system may be armed in the “Away” or “Stay” mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials RED Safety and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.

You can call RED Safety’s Central Dispatch at 800-597-7203.

Just call the RED Safety’s Central Dispatch Center at 1-800-597-7203. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from RED Safety.

Each customer receives one “Free Move” certificate. Please call prior to the move to schedule the breakdown and install of your existing system.

As an RED Safety customer, you need to understand the police registration and permit requirements for your jurisdiction. Permit requirements vary by state, county and/or city. In order to avoid emergency responder dispatch delays or fines, visit your local police department’s website to learn more about the alarm ordinance in your area.

No. As an RED Safety customer, you are responsible for keeping your alarm permit current with your local jurisdiction and renewing it, as needed, in accordance to your local alarm ordinance. Additionally, you must provide RED Safety with your alarm permit numbers and expiration dates.

The permit on your account must be valid and in good standing. Premises without a valid permit may receive a fine from your local police office. Unless your permit is current, the police may not respond to a burglar alarm from your premises.

Yes. This code will serve as a way to stealthily alert authorities that you disarmed your system under duress. Contact Customer Support/Service to learn more about this feature and how to set one up.

Your passcode is a word or phrase used to verify your identity when an alarm is triggered or when speaking with RED Safety about your account.
Your master code is a 4-digit code used to arm or disarm your control panel. (You’ll never be asked for this over the phone.)

You can assign multiple unique user codes and assign them to specific users. On a L5200, L5210 or L7000 panel, from the home screen select “Security”, “More”, “Tools” (Enter your 4-Digit panel code), “Users”. To change the Master code, select “Master”, “Edit”, “User Code” (Type in a new 4-Digit code), “Done”, “Save”. To add a user, select “Add New”, “Name”, (Type in the user name), “Done”, “User Code”, (Enter a 4-Digit code), “Done”, “Save”. Contact Customer Support/Service or consult the manual to learn more about this feature and how to set them up.

RED Safety’s Installation department and Training programs are 100% staffed with Off-Duty Firefighters.

Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Monitoring Center so you can be notified.

Your time is important and our technicians strive to arrive promptly as scheduled. If we miss an appointment and have not contacted you, please call 1-888-557-5167. A RED Safety service dispatcher will quickly assist you.

Our Instructors will provide them to you onsite.

Silence the alarm. Move everyone immediately to fresh air-outdoors or by an open door or window. Do a head count to check that all persons are accounted for. Call your emergency services, fire department, or 911 and tell them your carbon monoxide alarm has triggered.Do not re-enter the premises or move away from the open door or window until the emergency services responder has arrived, the premises have been aired out, and your carbon monoxide alarm remains in its normal condition.

Smoke alarms have a limited life. Although each smoke alarm and all of its parts have passed many stringent tests and are designed to be as reliable as possible, any of these parts could fail over time. The unit should be replaced immediately if it is not operating properly. The performance of smoke alarms older than 10 years is simply not reliable. To ensure your family’s safety, all carbon monoxide and smoke/CO combination alarms need to be replaced every 5-7 years. All smoke alarms need to be replaced every 10 years.

Complete Home Safety is a lot more than only protection against break-ins. Complete Home Safety is prevention against fires and carbon monoxide poisoning. It is not having to worry about packages delivered to the front porch being taken by a passerby. It is knowing what to do when a family member chokes on a hotdog during a backyard BBQ. Combining home security, fire safety and CPR training all in one company, RED is raising the bar when it comes to the safety of your home.

CPR Questions

No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and RED Safety will request emergency services.

Please click Class Schedule and fill out a registration that fits your schedule.

Our Instructors will provide them to you onsite.

CPR = 2 hours
CPR/First Aid = 3 hours

Minimum of 10. Maximum class size is dependent on location – Email for specifics.

Our classes meet the requirements of;

Department of Health
International Liaison Committee on Resuscitation (ILCOR)
Taught at the same standard of American Heart Association
We provide our own RED Safety Certificate

Fire Questions

Fire extinguishers are classified by fire type. The A, B and C rating system defines the kinds of burning materials each fire extinguisher is designed to fight. The numbers in front of the A, B, or C indicate the rating for size of the fire the unit can extinguish. Using the wrong type of fire extinguisher can do more harm than good. Make sure you understand which fire extinguisher to use on each class of fire.
Class A rating: The agent/powder is suitable for fighting small fires involving wood, paper, cloth, rubber, and some plastics.
Class B rating: The agent/powder is suitable for fighting small fires involving grease, oil, gasoline, kerosene, and other flammable liquids.
Class C rating: The agent/powder is suitable for fighting small fires in “live” electrical equipment.

Proper fire extinguisher use is easy and straightforward. Some people believe that when used, a fire extinguisher will be difficult to handle or have a heavy “kick-back” effect. Neither is true. If you ever have to use a fire extinguisher to fight a small fire, remember the P.A.S.S. system – PULL the pin, AIM the extinguisher at the base of the fire, SQUEEZE the handle or trigger, SWEEP from side to side.

Non-rechargeable fire extinguishers generally have a 6 year life expectancy. Keep in mind life expectancy depends on a number of factors. A fire extinguisher should be tested weekly according to the user’s manual. As long as the pointer is in the green area or the pin indicator pops back up when pushed, the extinguisher is properly pressurized and ready to use.

It is important to understand the difference between rechargeable fire extinguishers and non-rechargeable fire extinguishers. Non-rechargeable fire extinguishers are intended for one time use only. If you use your non-rechargeable fire extinguisher even once, you must replace it. It will not be effective in fighting a fire. Never test a fire extinguisher by using it. Once used, it will gradually lose pressure and will not be fully charged for use in an emergency. Rechargeable fire extinguishers are intended to be recharged once they are used, or when it loses pressure over time. Once a year or according to your local fire codes, rechargeable fire extinguishers in business or commercial applications should be serviced by a certified fire equipment dealer, in accordance with the service manual and as identified on the fire extinguisher label. If it is discharged, a rechargeable fire extinguisher must be refilled by a certified fire equipment dealer regardless of how much of the contents were used.

Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information for Smoke Alarms” for details on the NFPA recommendations within the user’s manual).

Store the ladder where it can be immediately accessed – near the window, under a bed, or in the front part of a closet. Make sure nothing blocks you from reaching the ladder. In a fire you have limited time to react and take action. Store the ladder in its original box to keep it from becoming tangled.

We were founded in 2011, RED Safety set out to prevent losses and tragedies they had seen firsthand.
RED Safety is now Washington’s fastest growing security company.

Do you have other questions? We would love to chat!

Call Now Button